Privacy Policy — How 99av Handles Your Personal Data

1What Information We Collect

When you register and use 99av, we collect personal information in several ways — some of it you provide directly, and some of it is collected automatically as you use the platform.

Information you provide directly:

• Registration details: Your full name, date of birth, mobile number, and any other information requested when you create your account.
• Identity verification documents: A copy of your CNIC or other government-issued photo ID, which we may request to verify your identity and age before processing withdrawals or at any point during your account's lifetime.
• Payment information: Details related to your JazzCash account, Easypaisa number, bank account or other payment methods you use to deposit or withdraw funds. We do not store full card numbers or sensitive payment credentials on our own servers — see Section 5 for more detail.
• Communications: Any messages, queries or complaints you send to our support team via live chat or email, including the content of those conversations.
• Responsible gaming preferences: Deposit limits, session reminders, self-exclusion requests or cooling-off periods you set on your account.

Information collected automatically:

• Device and technical data: Your IP address, device type, operating system, browser type and version, screen resolution and device identifiers.
• Usage data: Pages you visit on the 99av platform, games you play, bets you place, time spent on different sections, click patterns and feature usage.
• Transaction logs: A complete record of all deposits, withdrawals, bets placed and game sessions linked to your account.
• Geolocation data: General location information derived from your IP address. We do not collect precise GPS coordinates unless you explicitly grant that permission through a mobile device.
• Cookies and tracking data: As described in Section 6.

2How We Use Your Information

We collect your information for specific, legitimate purposes. We do not use your data in ways that go beyond what is necessary for operating and improving the 99av platform.

• Account management: Creating and maintaining your account, verifying your identity, processing deposits and withdrawals, and keeping your account secure.
• Platform operation: Enabling you to bet on cricket, PSL and other sports, play casino games, join Bingo rooms, play Fish Games and access all other 99av features.
• Fraud prevention and security: Monitoring for suspicious activity, detecting duplicate accounts, preventing unauthorised access and complying with anti-money laundering obligations.
• Responsible gaming: Applying deposit limits, session reminders, cooling-off periods and self-exclusion settings that you have requested, and monitoring usage patterns to flag potential problem gaming behaviour.
• Customer support: Responding to your queries, resolving disputes, processing complaints and improving support quality based on past interactions.
• Promotions and bonuses: Administering bonus offers, verifying eligibility, tracking wagering progress and delivering relevant promotional communications where you have not opted out.
• Platform improvement: Analysing how players use 99av to fix bugs, optimise performance, improve game selection and develop new features that Pakistan players actually want.
• Legal compliance: Retaining records and fulfilling any obligations that apply to the operation of an online gaming and betting platform.

3Data Categories at a Glance

The table below summarises the main categories of data we collect, why we collect them and the legal basis for doing so:

4Sharing Your Information

99av does not sell, rent or trade your personal information to third parties. However, there are specific, limited circumstances where your data may be shared with trusted parties:

• Payment processors: When you make a deposit or request a withdrawal, relevant financial details are shared with the payment service provider processing that transaction — for example, JazzCash, Easypaisa or a bank. These providers handle your financial data under their own privacy and security frameworks.
• Game software providers: Third-party game developers whose titles are available on 99av may receive anonymised or aggregated gameplay data to support game performance and issue resolution. They do not receive personally identifiable information.
• Security and fraud prevention services: We may share limited technical data (such as IP addresses or device fingerprints) with specialist security services to detect and prevent fraud, cheating and abuse of the platform.
• Legal and regulatory authorities: If required by applicable law, court order or legitimate legal process, we may disclose your information to relevant authorities. We will not voluntarily disclose data beyond what is legally required.
• Business operations: Service providers who support the operation of 99av — such as hosting providers, analytics platforms and customer support tools — may process limited data on our behalf. These providers are contractually bound to handle data securely and only for the purposes specified.

5Payment Data and Financial Security

All transactions on 99av are processed in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets for deposits and withdrawals.

When it comes to your financial data, here is how we handle it:

• We store only the minimum financial information necessary to process your transactions and verify that deposits and withdrawals are going to accounts registered in your name.
• Full payment credentials — such as complete card numbers or full mobile wallet PINs — are never stored on 99av's own servers. Sensitive payment processing is handled directly by our payment partners using their own secure, encrypted infrastructure.
• We retain records of your transaction history (amounts, dates, methods and reference numbers) as part of your account history. These records are used for account management, dispute resolution and compliance purposes.
• If you add a new payment method to your account — for example linking a new JazzCash number — we will verify that the method belongs to you before enabling withdrawals to that method.

6Cookies and Tracking Technologies

99av uses cookies and similar tracking technologies to make the platform work properly and to understand how players are using it. Here is what that means in practice:

• Essential cookies: These are necessary for the platform to function. They keep you logged in, maintain your session state and enable core features. Without these, the platform would not work correctly.
• Analytics cookies: These help us understand which parts of the platform are most used, where players spend time, and where problems occur. This information is used in aggregate form to improve the platform.
• Preference cookies: These remember your settings and preferences — for example your language preference or which games you have recently played — so the platform feels more familiar when you return.
• Security cookies: Used to detect and prevent fraudulent logins, detect unusual account activity and support our overall security monitoring.

Most web browsers allow you to control or disable cookies through your browser settings. However, disabling essential cookies will affect how the platform functions and may prevent you from logging in or placing bets correctly.

7Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, compliance and operational obligations.

• While your account is open, we retain all account data, transaction history and communications.
• After account closure — whether you close your account or we suspend it — we retain your data for the period required by applicable obligations. This is typically several years for financial and identity records, to support any potential dispute resolution or compliance review that may arise after account closure.
• Analytics and usage data that cannot be linked back to a specific individual may be retained for longer periods in anonymised or aggregated form for platform improvement purposes.
• If you request deletion of your personal data (see Section 9), we will delete or anonymise data that we are not legally required to retain. Data subject to retention obligations will be securely stored and not used for any active purpose during the retention period.

8How We Protect Your Data

Keeping your personal information secure is something 99av takes seriously. We use a combination of technical and organisational measures to protect your data against unauthorised access, loss or misuse:

• All data transmitted between your device and the 99av platform is encrypted using industry-standard TLS (Transport Layer Security) encryption.
• Sensitive data stored in our systems — including identity verification documents and financial records — is encrypted at rest.
• Access to personal data within our organisation is restricted to staff who need it to carry out their specific responsibilities. Access is logged and monitored.
• We conduct regular security reviews and maintain monitoring systems to detect and respond to potential security incidents promptly.
• In the event of a data breach that is likely to result in risk to your rights or interests, we will notify affected users as soon as practically possible.

9Your Rights Over Your Data

You have genuine rights over the personal data 99av holds about you. Here is a summary of what you can request:

To exercise any of these rights, contact our support team via live chat. We will respond to all data requests within a reasonable timeframe. Some requests may require identity verification before we can act on them.

10Minors and Age Restrictions

99av is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we may request identity verification at any time to confirm this.

If we become aware that a minor has registered an account or provided us with personal information, we will immediately suspend that account and delete the associated data as quickly as possible.

If you are a parent or guardian and believe a minor in your care has created an account on 99av, please contact our support team immediately so we can take action.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable legal requirements. When we make material changes, we will notify registered players — for example by displaying a notice when you next log in.

The date shown at the top of this page reflects when these terms were last updated. We recommend checking back periodically if you want to stay informed about how we handle your data. Continued use of 99av after an updated policy is published means you accept the revised terms.

12Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 99av has handled your personal information, please get in touch. Our support team is available around the clock.

You can reach us via live chat directly within the 99av platform at any time. For written enquiries, our support email is displayed in the footer of this page.